Warranty & Service
NORTH FORK CUSTOM RODS offers a warranty for manufacturing defects only. The warranty is good for three years, but only to the original purchaser. A manufacturing defect means a guide ring pops out, a guide comes loose, a tip top comes off, a handle breaks free, a part of the reel seat breaks or a blank breaks on the first couple of outings. A manufacturing defect does not mean: slamming the rod in a car door, house door, cabin door, etc.; jamming the rod tip into the ground or other large immobile object; cracking the rod over a tree limb, gunwale, overly excited dog, etc.; using the rod as a step to enter or exit the boat, float plane, helicopter, etc.; high-sticking or reefing on the rod while hung up, on a sounded fish, and so on; and any other abuses, as well as normal “wear and tear.”
What most anglers want is insurance. We at NORTH FORK CUSTOM RODS do not offer insurance. No one after a car accident calls up Ford, Chevy or Dodge to ask why they don’t warranty a dented quarter panel. Yet the first thing the people do after a rod accident is call the manufacturer and ask for warranty replacement. Now accidents happen to most of us. Accidents, while not the fault of the rod, must be handled in a way that makes anglers happy, yet keeps North Fork Custom Rods in business. The key is to work together and be honest. It is easy to work with the guy that says, I broke this rod and it was my fault, I love your products and I’m just sick that it happened, what can you do to help me out? We will want to help get this guy back out on the water. This guy shows he has integrity and we want this guy to continue to use our rods. In most cases, we work with the angler to repair the rod at a cost that covers shipping, materials and labor. If you break a tip, you’re probably looking at $50-$75 plus shipping. If you break a handle, it might be $75-$100 plus shipping, depending on the handle type.
To return a rod for warranty or repair, ship the rod, with details as to the defect to & $20.00 to:
NORTH FORK CUSTOM RODS
542 North Fork Rd
Chehalis, WA 98532
Upon examination, if we determine that a broken rod is not due to a defect we will contact you with the estimated repair or replacement cost. If exact replacement is not available, we may choose to replace it with the closest comparable model. This warranty is limited to repair or replacement of the blank only and does not cover consequential or incidental damages. Some states do not allow exclusions or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.